Terms of service

Who these cover

These terms are between you and Macaport LLC, a Wisconsin limited liability company in New London, Wisconsin. They apply to www.macaport.com, the online team stores we host, and the gang sheet builder at sheets.macaport.com. By ordering from us you agree to them.

The gang sheet builder runs on software operated by another company, but you are buying from Macaport and these terms govern that purchase.

Placing an order

An order is a request until we accept it. We accept by starting production or by telling you directly, and we may decline an order for any lawful reason — a design we will not print, a quantity we cannot source, a date we cannot meet. If we decline after you have paid, you get a full refund.

Team store orders close on the date shown on the store. Once a store closes we produce what was ordered, and orders cannot be added, changed, or cancelled after that point.

Prices and payment

Prices are in US dollars and include the decoration described on the product. Sales tax is added where it applies. Payment is taken at checkout through Stripe; we never see or store your card number.

If a price is listed wrongly through an obvious error, we will tell you before producing the order and you can confirm at the corrected price or cancel for a full refund. We will not quietly charge you the difference.

Custom printed goods are final sale

Check the size chart before ordering, and check the spelling of any name or number you send us — we print what we are given. If you are not sure about sizing, ask us before the order closes and we will help.

Your artwork

You keep ownership of anything you upload or send us. Uploading a logo does not give us any claim to it.

You give us permission to use your artwork for the work you have asked for — reproducing it, sizing it, and printing or embroidering it onto garments — and to show photographs of the finished work as examples of what we do. If you would rather we did not show your work, tell us and we will not.

In return, you confirm that you have the right to have the artwork printed: that you own it, or you have permission from whoever does. If someone tells us you did not, you agree to cover the costs we face as a result, including reasonable legal fees.

We may decline to print anything we believe infringes someone else's rights, and we may decline artwork we would rather not put our name to. We do not have to explain why, and declining is not a judgment about you.

Turnaround and delivery

Dates we give you are estimates based on what we know at the time. We take them seriously and we will tell you as soon as we know a date has slipped, but garment stock, artwork changes, and shipping are not entirely within our control, so a date is not a guarantee unless we have agreed one in writing.

Risk passes to you on delivery, or when you collect from us. If a shipment arrives damaged, keep the packaging and tell us — we will sort it out with the carrier.

Onsite printing at events

Onsite printing is arranged event by event. What we bring, what the venue provides, the hours we are there, and who pays for what are agreed with you in writing before the event, and those arrangements sit alongside these terms.

Using this site

Use the site for its purpose: browsing, ordering, and getting in touch. Do not attempt to break into it, scrape it wholesale, overload it, or use it to send anyone anything they did not ask for. The site's own text, photographs, and design belong to Macaport.

What we are responsible for

We stand behind our work, and the section on final sale says exactly what we do when we get an order wrong. Beyond putting the order right, our responsibility for any claim connected to an order is limited to what you paid for it.

We are not responsible for indirect losses — an event that went ahead without the shirts, revenue you expected to make from them, or similar knock-on costs. Some states do not allow limits like these, and where that is the case this paragraph does not apply to you.

Nothing here limits our responsibility for anything the law does not let us limit.

If something goes wrong between us

Email us first. Nearly everything is settled by a reprint or a refund within a day or two, and we would rather fix a problem than argue about it.

If that fails, these terms are governed by the laws of the State of Wisconsin, and any dispute belongs in the state or federal courts of Wisconsin. You are not giving up your right to bring a claim in small claims court.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top of this page tells you when it last changed.

Contact

See also our privacy policy, which covers what we do with your information.